Shipping policy

Shipping Policy

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Domestic Shipping Rates & Estimates

  • Standard Shipping: Delivered within 3 to 5 business days. Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We offer Free Standard Shipping on all domestic orders over PKR 3,000.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@teegrove.shop with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

Some carriers have limitations on shipping to P.O. Boxes. If this applies to your address, we will contact you to arrange alternative delivery options.

Refunds, Returns, and Exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@teegrove.shop with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@teegrove.shop.